One final note, they know how bad they are and how unhappy both employees and clients are, and have sent multiple emails to employees urging them to write raving reviews on Glassdoor about how much they LOVE working at Zoom Tan.
There were days during busy season where I worked doubles without a break/food, and to make it even better - no food or drink behind the counter. That's assuming you have enough time to take a lunch. Enjoy eating your meals in the storage closet where you keep the cleaning supplies and mop water (yum) because that's the "employee break room". You don't have a lunch break and are not allowed to leave the store. The only time they would get involved is during the hiring process where they would severely narrow our choices. Additionally, district management was horrible at my location and did very little to assist with management/employee problems or get involved with client issues. They were there to advise you, yet half of the time they would take forever to answer and then didn't have the answer to your problem and would pretty much tell you you're on your own - all while you're with an upset client. Salon Support is also usually clueless about them and really do make up the most expendable part of that business (Really, they could all be fired and the salons would operate at the same Their policies are invasive and can change at a moments notice, and can cause you to lose your commission. Corporate also micromanages to the point of distressing customers and causing them to be irate or leave. I honestly feel bad for his handlers (shoutout to Kate, Scott, Michelle) because that man has to be like handling the worlds worst two year old. Zoom Tan is definitely his kingdom, and we're all just peasants. He will attack employees personally and in an incredibly unprofessional manner, and get in arguments with clients who he will then terminate. CEO Tony Toepfer is brash, aggressive, rude and the list goes on. They also make you send in photos to corporate using your cell phone and refuse to give employees access to WiFi to do so or reimburse for their data. It'll be assumed you are lying before telling the truth, and virtually everything must be backed up with photographic proof (side note: they have cameras all over and film everything - just look around next time you go in). They are rude and send nasty emails to both the entire company and individuals. Corporate Office is not understanding at all about the individual needs of the stores and districts.
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